FAQ - TIANLANG

1. What is an SEG light box and how does it work?

Answer: An SEG (Silicon Edge Graphic) light box uses a silicone edge on the graphic fabric that is pressed into a recessed channel in the aluminum frame. This creates a perfectly flat, wrinkle-free surface. The graphic is easy to insert or remove, making it ideal for trade shows where graphics need frequent updates.

2. What are the main products offered by Tianlang Lightbox?

Answer: Tianlang Lightbox manufactures a full range of exhibition display solutions, including SEG light boxes, folding light boxes, cloth frame exhibition systems, exhibition light box tables, and Twister Tower displays. All products are designed for portable, modular expo booths.

3. Do you offer custom-sized light boxes for exhibition booths?

Answer: Yes. Tianlang specializes in custom expo solutions. You can order any size or shape of light box to fit your booth background wall, product display area, or island booth. Contact their sales team with your dimensions for a custom quote.

4. What is the typical lead time for a custom light box order?

Answer: Standard lead time for a custom light box order is typically 15–25 working days after design confirmation. For urgent projects or existing catalog products, express options may be available. Please check with the sales team for current lead times.

5. Do you ship light boxes internationally? Which countries do you export to?

Answer: Yes, Tianlang exports light boxes worldwide. Their products are regularly shipped to Southeast Asia, Europe, North America, and the Middle East. They also welcome orders from other countries and regions. International shipping is available for both small and bulk orders.

6. What is the minimum order quantity (MOQ) for custom light boxes?

Answer: Tianlang has a flexible MOQ policy. For custom-sized light boxes, the MOQ is typically 1 piece for sample or small event needs. For mass production or fully branded projects, higher quantities may be discussed. Contact the sales team for specific MOQ based on your project.

7. How do I install a large exhibition light box? Is it easy?

Answer: Tianlang light boxes are designed for easy, tool-free assembly. Most SEG and folding light boxes use a collapsible frame and snap-on graphics. Each order includes an installation guide. For very large walls, the team provides step-by-step support and optional video guidance.

8. What certifications do your light boxes have for export to Europe or North America?

Answer: Tianlang light boxes comply with strict quality control standards for international markets. For specific certifications such as CE (Europe), RoHS, or UL (North America), please contact the sales team directly with your target market requirements, as certification status may vary by product batch and component.

9. Can I use a Tianlang light box outdoors?

Answer: Tianlang light boxes are primarily designed for indoor exhibition and trade show use. For outdoor events, special weather-resistant cases or higher-brightness LED modules may be required. Discuss your outdoor application with the sales team to confirm if a specific model can be adapted.

10. How do I request a quote for a custom expo light box solution?

Answer: To request a quote, visit the Tianlang Lightbox website (www.tianlanglightbox.com) and contact their sales team via the online form or email. Provide your booth size, desired light box dimensions, quantity, and any special requirements. They will respond with a custom quote and design advice.